Privacy Policy

Account & Order Data

When you create an account or place an order, we collect your name, email address, phone number, shipping address, and billing address. This information is necessary to process your orders and communicate with you about your purchases.

Payment Data

Payment card details are processed securely by our payment provider, Stripe. We do not store your full credit card number on our servers. Stripe may retain tokenised payment information in accordance with their own privacy policy.

Browsing Data

We collect standard web server logs including your IP address, browser type, pages visited, and timestamps. This data helps us maintain site security and improve the shopping experience.

We use the information we collect to:

• Process and fulfil your orders, including shipping and delivery
• Send transactional emails such as order confirmations, dispatch notifications, and invoices
• Respond to your enquiries, quote requests, and support queries
• Improve our website, product offerings, and customer service
• Comply with legal obligations, including tax and accounting requirements

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We use the following third-party services to operate our store:

• Stripe — processes all credit/debit card payments. Your payment details are handled directly by Stripe and are subject to their privacy policy.
• Resend — delivers transactional emails (order confirmations, shipping updates). Email addresses are shared with Resend solely for delivery purposes.
• Courier partners — we share your name, address, and phone number with our shipping providers to deliver your orders.

These providers only receive the minimum information necessary to perform their services and are bound by their own privacy obligations.

Our website uses cookies that are essential to its operation:

• Session cookies — maintain your shopping cart and login state while you browse
• Security cookies — protect against cross-site request forgery and other threats

We do not use third-party tracking or advertising cookies. You can control cookies through your browser settings, but disabling them may affect site functionality such as the shopping cart.

Under the New Zealand Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate or outdated information
• Request deletion of your personal information, subject to any legal obligations we have to retain it

To exercise any of these rights, contact us using the details below. We will respond to your request within 20 working days as required by law.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including:

• Order records — retained for 7 years to comply with New Zealand tax and accounting requirements
• Account data — retained while your account is active; deleted upon request (subject to legal retention obligations)
• Browsing data — server logs are retained for up to 90 days

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

• Email: sales@nzpos.com
• Phone: 09 274 4581

This policy was last updated on 1 March 2026.