Frequently Asked Questions

Give us a call on 09 274 4581 or send us an enquiry and we'll put a quote together. Most POS setups are configured around the business using them, so it's usually quicker to talk it through than to work it out from a spec sheet.

Yes, we deliver anywhere in New Zealand, including rural addresses. Delivery is quoted with your order.

In-stock items usually go out the same or next business day, and most New Zealand addresses see delivery in 3–5 business days. Rural addresses take a few days longer. We'll tell you what's in stock when you order.

Yes. We're Auckland-based — get in touch to arrange a time and we'll have your order ready for collection.

We carry hardware from trusted brands including Epson, Star Micronics, Zebra, Sam4s and Idealpos. All products come with full manufacturer warranty.

Absolutely. Tell us about your business — the type of venue, how many terminals you need, and your budget — and we'll recommend a setup that works. Call us on 09 274 4581 or request a quote online.

It depends on how many terminals you need, whether you want a tablet-based system or a full counter setup, and what the software has to do. A single-terminal cafe is a very different job from a multi-site retail rollout. Tell us about your business and we'll quote the whole thing — hardware, software, installation and training — before any work starts.

Yes. We're an Idealpos dealer, and the NZPOS Droid comes with its own POS software. We also handle the software setup as part of an installation — menus, pricing, tax rules and payment integration — so you're not left to configure it yourself.

Yes. We supply countertop, portable, and wireless EFTPOS terminals from Windcave and Verifone. We can also help with merchant service setup.

Yes. Integrated EFTPOS means transactions flow directly from your POS to the terminal — no double-keying amounts. We set this up as part of our POS installation service.

Often, yes. If your terminal already supports integration, we can usually connect it to a new POS system rather than replace it. If it can't be integrated, we'll tell you that plainly rather than sell you hardware you don't need.

We look at short-term hire case by case. Tell us your dates and what you need and we'll let you know straight away whether we can help.

Yes. We offer full installation services including site assessment, hardware setup, software configuration, network connectivity, and staff training. We install systems across New Zealand.

A typical installation includes site assessment, hardware delivery and physical setup, software configuration (menus, pricing, tax), network/connectivity setup, payment terminal integration, and hands-on staff training.

It depends on the number of terminals and whether the network needs work first. We give you an expected timeframe with the quote, so you can plan around it — we won't leave you guessing on the day.

Yes. We're Auckland-based and travel for on-site work, including across the Waikato and Northland. Travel is quoted up front along with the rest of the job.

Yes. After installation you get phone and email support, and we answer after hours too — most problems get sorted remotely. After-hours support is charged. For businesses that need regular help we offer support plans, from ad-hoc callouts to a monthly arrangement.

We service businesses across New Zealand. For on-site installations and support, availability depends on location — get in touch and we'll confirm coverage for your area.

Yes — business networking, Microsoft 365 and Google Workspace, domains and DNS, backup, cybersecurity, and computers, laptops and mobiles. Same people and the same phone number as the POS side.

Yes. You can call us as needed, or put us on a monthly arrangement so support is included and budgeted. Which suits depends on how much you rely on the systems day to day — we'll talk it through rather than push you onto a plan.

Yes, and it's a common enough job. We'll document what you have, sort out access and licences, and take it on from there. You don't need anything from your old provider beyond the usual handover.

Yes. Plenty of the IT work we do has nothing to do with a till. If you need a network sorted or Microsoft 365 set up properly, that's fine on its own.

Unused products in original packaging can be returned within 30 days of delivery for a full refund or exchange. Faulty items are covered under the manufacturer warranty and the Consumer Guarantees Act. See our Shipping & Returns page for full details.

All products come with the manufacturer's standard warranty, typically 12–24 months depending on the product. Your rights under the Consumer Guarantees Act also apply.